Refund policy

➤24-Hour Return Policy

You have 24 hours from the time you receive your order to submit a return request.

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition in which it was received.
  • Include all original tags and accessories.
  • Be returned in its original packaging.
  • Be accompanied by a receipt or proof of purchase.

➤How to Request a Return?

To request a return, contact us within 24 hours of delivery:
-Email: support@megapoint.store
-Phone/WhatsApp: 71 030 055

If your return is approved, we will provide instructions on how and where to send the item. Items returned without prior approval will not be accepted.

➤ Electrical Appliances

Electrical appliances are inspected before delivery and are therefore non-returnable and non-refundable, except when an incorrect item is delivered or a verified defect is reported within 24 hours of receiving the order.

➤Delivery and Return Fees
-Original delivery fees are non-refundable.
-Return delivery fees are the customer’s responsibility unless the item received was damaged.
-If a returned item does not meet the eligibility conditions, the return may be rejected and the customer may be responsible for having the item sent back.